Create the book

Terms of Sale

Last updated: 11 October 2026

These terms apply when you buy from Pip Leaf on this website. Please read them before you order. They are written to be read, not to be clever: if anything is unclear, email us before you buy. They include our Shipping & Delivery section, and they sit alongside our Refunds & Cancellations policy and our Privacy Policy.

1. Who we are

Waka Digital Limited, trading as Pip Leaf
A limited company registered in New Zealand · Company number 1885497 · NZBN 9429033751610
Registered office and address for service: c/- Astute Accounting Services Limited, 73a Boundary Road, Claudelands, Hamilton 3214, New Zealand (this is our accountant’s office: please don’t send letters, orders or returns there — email us instead)
GST number: 095-481-728
Email: [email protected]

“We”, “us” and “Pip Leaf” mean Waka Digital Limited. “You” means the person placing the order. You buy from us as a consumer, for yourself or as a gift. If you buy for a business, see section 14.

2. Where we sell from this website

From this website we sell to customers in the United States, the United Kingdom, Canada, Australia and New Zealand. Printed books are sent only to an address in the country you choose at checkout, and prices are shown in that country’s currency.

  • The newborn book (ages 0–3) is not available for delivery to the United States.
  • Customers in Germany and the rest of the European Union cannot order from this website; where our books are offered there, it is through other shops with their own terms.

3. What we sell

  • Personalised picture book with a ready-made character. You choose one of our characters and give us your child’s first name; you can add a short dedication. The story is printed in two languages side by side: English and the language you choose.
  • Ready-made bilingual picture book. The same story for every child, with no name added, where offered.
  • Formats. A 32-page softcover book, 20×20 cm (about 8 × 8 in), or a PDF to read on a screen or print at home. Only the formats shown on the product page can be ordered. Colours on screen and in print can differ slightly.
  • Digital copy with a printed book. When you buy a printed personalised book, a PDF copy of the same book is included free of charge and sent by email.

Photo books. For a book drawn from a photo, we need a suitable photo of the child after you order. We email you a private link to upload it. Only an adult who is the child’s parent or guardian, or who has their permission, may upload it. By uploading, you confirm you have the right to give us the photo for this purpose. If the photo isn’t suitable to draw from (for example, the face isn’t clear), we’ll ask for another one. If we don’t receive a suitable photo, your order waits; you can cancel for a full refund before we draw the book. The likeness is an illustration in our style, not a portrait; you see a preview of the whole book and nothing is printed until you approve it. The child’s photo and likeness remain yours (section on copyright); you give us permission to use the photo only to make this book.

How our books are made, and the use of AI. Our stories are drafted and our pictures made with the help of AI tools (Google Gemini), then checked page by page before a book is offered for sale. People write, edit and check the stories, and choose and arrange the pictures. No details from your order are sent to an AI service to make a character book: your child’s name and dedication are set into pages that have already been drawn and checked.

Product pages show pictures of example books made for fictional children. Your book has the same story and pictures, with the name and dedication you give us.

4. Made to order and personalised

Every book is printed on demand for your order; we hold no stock. A personalised book is made to your specifications and carries your child’s name, so it cannot be resold. This affects your cancellation rights (see our Refunds & Cancellations policy).

  • Your details are printed as you give them. The name (up to 20 characters) and dedication (up to 250 characters) are printed exactly as you type them and approve them in the preview. Please check spelling, capitals and accents.
  • What we may refuse. We may refuse a name or dedication that is offensive, hateful, sexual, unlawful, that names a trade mark or a public figure, or that infringes someone else’s rights. If we refuse, we tell you and, if you prefer not to change it, refund you in full.
  • What you promise us. The details you give us are yours to give, and you have the permission of the child’s parent or guardian where you are not one yourself.

5. Your order and when the contract is made

Before you pay, the checkout shows your book, your choices, the price, delivery and any tax, and you can go back and correct any of them. Payment is taken by Stripe on its secure checkout page: by card, Apple Pay or Google Pay, or, where the checkout offers them, Afterpay (Clearpay in the United Kingdom) or Klarna. Your card and account details never reach us. If you pay with Afterpay, Clearpay or Klarna, you pay them under a separate agreement with them; your contract with us stays the same.

The contract between you and us is made when your payment is successfully completed and the order confirmation page is shown. We also send a confirmation by email with these terms (or a link to them) and your order details; please keep it.

If, after payment, we find that we cannot make your book (for example, a technical problem with the name or dedication, or the book is no longer available), we will tell you by email and refund you in full.

6. Prices, currency and taxes

Prices are shown in the currency of the delivery country: USD, GBP, CAD, AUD or NZD.For a printed book, the price we show already includes standard delivery to the delivery country; there is no separate delivery charge. The total on Stripe’s checkout page is the amount you are charged. Your bank or payment provider may charge its own fees for payments in another currency.

  • New Zealand: prices include GST (15%).
  • Australia: we are not registered for Australian GST, so no GST is added to the price.
  • United Kingdom: printed children’s picture books and qualifying e-books are zero-rated for VAT, so no VAT is added to their price. If we ever sell something that is not zero-rated, its VAT is shown before you pay.
  • United States and Canada: prices do not include sales tax. Where we are required to collect sales tax, GST/HST or provincial sales tax, it is calculated and shown at checkout before you pay.

More than one printed book in one order: the first printed book is full price and every further printed book in the same order is 10% off. A PDF on its own is not discounted and does not count as the first book. You can order up to 5 books in one order. The discount is shown on each book at checkout and is the price of the order as a whole.

If a price on our website is clearly wrong because of an obvious error, we will tell you before we make the book and you can choose to go ahead at the correct price or cancel for a full refund.

7. Preview and approval for personalised books

After you pay for a personalised book, we email you a preview PDF of the whole book as soon as it has been prepared. Please check the name, the dedication and every page.

  • Nothing is printed until you approve it. Reply to the preview email to approve it. For the PDF format, the preview becomes your final file only when you approve it.
  • If you want a change to the details you gave us — name, dedication, character, girl or boy, or which language is on the left — reply to the preview email instead. We make the change and send you a new preview. Changes at this stage are free, for up to 2 rounds.
  • If we don’t hear from you, or the preview email can’t be delivered (for example, it bounces), your order waits: we don’t print it. We may send you reminders and try to reach you another way. You can cancel at any time before you approve (see our Refunds & Cancellations policy).
  • Orders with more than one book: each personalised book has its own preview and needs its own approval. The printed books in the order are printed together and sent to one address once every personalised book in the order is approved.

A ready-made book has no preview: it goes to print once you have paid.

8. Shipping & Delivery

Who prints and ships your book

Books are printed and shipped by our print partner, Gelato, at a print facility it chooses near the delivery address. Softcover books for Australia are printed in Australia; hardcover books for Australia, where offered, are currently printed in New Zealand and shipped from there. Gelato acts for us: your contract is with Waka Digital Limited, and we remain responsible to you for your book.

How long it takes

A personalised book goes to print after you approve the preview (section 7); a ready-made book goes to print after payment. Printing time depends on our print partner’s workload; we will show a measured range here once we have one. After printing, delivery usually takes:

  • The United States: 5–10 working days after printing
  • The United Kingdom: 3–5 working days after printing
  • Canada: 5–10 working days after printing
  • Australia: 4–14 working days after printing
  • New Zealand: 4–16 working days after printing

These are our print partner’s usual delivery times, not guaranteed dates. Busy periods, such as the weeks before Christmas, can take longer.

Delays

If we learn that your book will not reach you within the time shown at checkout, we will email you with a new estimate and you can choose to wait or cancel for a full refund. If the book has not arrived 10 working days after the latest expected date, we treat it as lost: see our Refunds & Cancellations policy.

Tracking, addresses and delivery

  • We email you a tracking link when the book ships, where the carrier provides one.
  • Please check your delivery address before you pay. If a book is returned to us or lost because the address you gave was wrong or incomplete, a replacement is charged at cost.
  • The book becomes yours, and risk passes to you, when it is delivered to your address.
  • The PDF format and the free digital copy are sent by email; there is no shipping.

Customs and import charges

Books are printed in the delivery country, except hardcover books for Australia, which are currently printed in New Zealand and shipped from there. We do not expect customs duties or import taxes on a single book, but they are set by the destination country and we cannot rule them out: our prices do not include them. Any tax we have to collect is shown before you pay.

9. Cancellations, refunds and faulty books

Our Refunds & Cancellations policy is part of these terms. It explains when you can cancel, your statutory cancellation rights in the United Kingdom, what happens if a book arrives damaged or has a mistake, and how refunds are paid.

10. Your consumer rights

Nothing in these terms limits or excludes any right you have under consumer law that cannot be limited or excluded. Where these terms and such a law differ, the law wins.

  • New Zealand: the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply. Among other things, our goods must be of acceptable quality, fit for purpose and match their description.
  • Australia: the Australian Consumer Law applies.

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Our free reprint-or-refund promise for damaged, faulty or lost books (see our Refunds & Cancellations policy) is in addition to these rights, not instead of them.
  • United Kingdom: under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described, and digital content must meet the same standards. If they are not, you have legal remedies, which can include a right to reject faulty goods within 30 days, a repair or replacement, or a price reduction or refund. You also have statutory cancellation rights under the Consumer Contracts Regulations 2013, explained in our Refunds & Cancellations policy. For independent advice, contact Citizens Advice.
  • Canada: you keep the rights your province gives you, including under the Ontario Consumer Protection Act, 2002 and similar laws on internet sales.
  • United States: you keep the rights your state gives you, including implied warranties where they cannot be excluded.

11. Copyright and what you may do with the book and PDF

Our books, including the stories, characters, pictures, design and layout, and the Pip Leaf name and logo, are protected by copyright and other rights to the extent the law recognises them — in particular in the writing and editing, character development, selection and arrangement, layout, design and branding done by our team. Those rights belong to us or our licensors.

What stays yours. We do not own your child’s name, photo, likeness or appearance, your dedication, or anything else you give us. You give us only the permission we need to make, preview, produce, deliver and support the book you ordered. We do not use it for advertising or to train AI without your separate permission.

When you buy a book or a PDF, or receive a preview, we give you a personal, non-transferable licence to:

  • read the PDF on your own devices and print copies at home for your family;
  • share it privately with family members, for example grandparents who live far away;
  • show and read the printed book anywhere, including photos of it on social media.

You may not sell or publish the PDF (on a website, social media feed or file-sharing service), use the characters or pictures commercially, or use them to train or prompt an AI system. A preview PDF is given to you for checking the book; it is not a free copy if the order is cancelled.

12. Our liability

Subject to section 10, and as far as the law allows: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not liable for loss that was not reasonably foreseeable when the contract was made, or for business losses. Otherwise our total liability for an order is limited to the amount you paid for it. We do not limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law (in the United Kingdom, including your rights under the Consumer Rights Act 2015).

13. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, such as carrier strikes, natural disasters, or a failure at our print partner’s facility. If this happens, we will tell you, and if your book is delayed by more than 30 days you can cancel for a full refund of anything not yet delivered.

14. Business buyers

Our shop is for consumers. This section applies only if you are in trade in New Zealand, you buy the goods for the purposes of a business, and you agree to it in writing (these terms, accepted at checkout, are that writing). In that case, and only where it is fair and reasonable for us both to be bound by it, the Consumer Guarantees Act 1993 and sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply to the purchase (as section 43 of the Consumer Guarantees Act and section 5D of the Fair Trading Act allow), and section 12’s limit applies to all loss. Nothing in this section applies to a consumer.

15. Law and disputes

These terms are governed by the laws of New Zealand. If you live in another country, you also keep the protection of the mandatory consumer laws of the place where you live, and you may bring a claim in the courts or tribunals where you live. If something goes wrong, please email us first; most problems are quicker to fix by talking. In New Zealand you can also use the Disputes Tribunal; in Australia, your state or territory consumer affairs agency or tribunal; in the United Kingdom, the county court (or its equivalent in Scotland and Northern Ireland). Choosing New Zealand law does not take away any right you have under the mandatory consumer law of the place where you live, or your right to use its courts where that cannot be excluded. We are not a member of an alternative dispute resolution scheme.

16. Changes to these terms

We may update these terms, for example when the law or our products change. The version that applies to your order is the one on this page when you paid.

17. Contact and notices

Email: [email protected]. We aim to reply within 2 working days. We send notices about your order to the email address you gave at checkout; please check your spam folder for our preview emails.

WhatsApp. You can also message our WhatsApp line. It is answered first by an automated AI assistant, which says so in its first message and passes you to a person whenever you ask. The assistant can explain our published policies and the status of an order, but it cannot grant refunds, reprints or exceptions, waive these terms, admit liability or make promises on our behalf; its answers do not change these terms. Those decisions are made only by our team and confirmed to you in writing. Please don’t send photos on WhatsApp; see our Privacy Policy.