Questions and answers
Everything parents ask us before they order, in one place.
Is the book really in two languages?
Yes. On every spread the same text appears once in Spanish and once in English; the picture runs across both pages as one. For a personalised book, you choose which language goes on the left when you order. Where a book offers it, you can also choose one language instead: the whole book in one language, laid out the same way: the picture runs across both pages and the words are shared between them.
What age is it for?
Ages 0–8. Each book shows its age group, and you choose it when you order. Ages 0–3: gentle read-aloud stories for a baby’s first years. Age 1: a short story to share on their first birthday. Ages 2–4: one idea per page and short sentences. Ages 5–8: longer sentences and a small twist at the end.
Do you use AI?
Yes, and we say so. Our stories are drafted with AI tools and edited by people; the pictures are made with AI tools. People check every book page by page. We say so wherever our books are sold.
Can I see it before it’s printed?
For a personalised book, yes. The preview PDF comes by email as soon as it has been prepared. We print only after you approve it — if we don’t hear back, we’ll remind you and keep your order on hold. A ready-made book has no preview: it goes to print once you’ve paid.
How long does it take?
A personalised book goes to print once you approve its preview. After printing, delivery takes, in working days: US 5–10 · UK 3–5 · Canada 5–10 · Australia 4–14 · New Zealand 4–16. In busy weeks, such as before Christmas, it can take longer.
Which countries do you send to?
From this site we sell to US, UK, Canada, Australia and New Zealand. Books for babies and toddlers (ages 0–3 and age 1) can’t be delivered to the US. Delivery is included in the price of a printed book, with no shipping charge at checkout. The PDF needs no shipping at all. We don’t sell to other countries from this site yet.
Which languages are the books in?
18 languages, each with English: your language on one side of the spread, English on the other, or one language on its own where a book offers it.
What books do you have?
Birthdays, Christmas, a new baby, a new big brother or sister, a first birthday, Eid al-Fitr and Eid al-Adha, each in five worlds. Days like Mother’s Day, Easter, starting school or bedtime. And traditions from home, such as Nochebuena, Wigilia, Sinterklaas, Chuseok or Festa Junina.
Will the main character look like my child?
You choose the main character from our ready-made characters: up to 6 in a children’s book, up to 3 in a baby book. They’re invented, not drawn from your child, and they carry your child’s name on the cover and all through the story. For some books you can instead have the main character drawn from a photo of your child, in our illustration style: a picture, not a portrait.
Are special letters (é, ñ, ü, ş…) printed correctly?
Yes. Letters from Latin alphabets, accents and marks included (é, ñ, ä, ß, ç, ş, ğ, İ…), are set correctly in the text and on the cover. Type the name the way it’s spelled.
Can a brother or sister join in?
Not as a second main character: each book has one, with your child’s name. If a new baby is coming, our big-sibling books are written for the big brother or sister.
Do I get a digital copy too?
Yes. Every printed book comes with a free PDF copy by email — for the tablet, or to share with family far away. If you only want the PDF, you can order it on its own.
Can I send it as a gift?
Yes. At checkout you can give the gift address as the delivery address. Your dedication goes on the first page.
What if I don’t like it?
In the preview of a personalised book, changes to the details you gave us (name, dedication, character, girl or boy, language order) are free, for up to 2 rounds. Because a personalised book is made for one child, we can’t take it back after printing if you simply change your mind. If a printed book arrives damaged or with a printing fault, we send a new copy or refund you.
Do I need to send a photo?
No. With a ready-made character we only need the name, the age group and, if you like, a dedication. A photo is needed only if you choose a book drawn from a photo. After you order, we email you a private link to upload 1–3 photos; we never ask for them by email, chat or WhatsApp. Only an adult may upload. We use the photo only to draw the pictures for that book, and to do so it is sent to Google Gemini, our image-generation provider. We never use it to train AI or in advertising. We delete our copy as soon as the drawing is done, at the latest when we send you the preview, and in any case within 30 days of upload.